Return conditions

We will accept returns for any reason, and issue a refund. Within 14 days, orders may be returned and we will issue a refund. If you decide to return an item, please use our Online Return Portal, as this is the most sustainable option. If you prefer paper, you can also download our return form here.

• All products must be returned within 14 days after the delivery.
• All products must be unworn and unwashed.
• All products must have all original Silent Road tags still attached.

Exchange and Refunds

We are happy to offer an exchange or refund when the product is defect. We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days after the delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages.
As soon as we have received and approved your return, it will take approximately 7 to 10 business days to process your refund.

Late or Missing Refunds

In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email info@silentroad.com.

Standard Refund Method

Refunds will be issued the same method of payment and the same credit or debit card as the original purchase. Shipping charges and sales tax on shipping are not refundable.

Faulty Items

We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Silent Road and will be judged in a reasonable way. If you have received an item that is faulty, or the incorrect item in your delivery, we will help you rectify this as soon as possible. To send the item back please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Silent Road.

Damaged goods during shipment

Make sure you check your item(s) once you receive your package. Shipping is done immediately you order any item at Silent Road. Any harm from delivery must be accounted for to us within 14 days after the delivery. In the event that you get your item(s) and it has been damaged during shipment, please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Silent Road. We will issue a refund for the damaged goods and you can make the order again.